FAQ

Frequently asked questions    

I wish to order an item that is exempt from VAT. I notice it can be printed off on your web site. Can I email or fax you the completed Exemption form?

Unfortunately we cannot accept emailed VAT exemption forms since HM Customs require an actual signature from you. If you are entitled to VAT off the item then order at the price excluding VAT option and we will process your card at this price.A VAT exemption form will be included with your order for your signature and return.Alternatively you can print off a form here.If we don't receive your form within 10 days we will assume you should have paid the VAT and charge your card this extra amount.

I am dissatisfied with a product I purchased from you 2 weeks ago.How do I get a refund?

We offer a 28 day 'no quibble' returns policy. If you are dissatisfied with your product for any reason please let us know so we can put it right with either a replacement or refund. Contact us in the first instance on 0845 094 1237 or email us mail@vantage-chemist.co.uk. Refunds or replacement will be made as long as the products are unused and are returned with the original packaging complete, undamaged and boxed as received.For faulty or damaged products we will provide a full refund.For other returns we reserve the right to deduct our carriage costs off the original cost to be refunded.

In the event of a refund, please note the refund will be made through SagePay

Your statutory rights are not affected

How to return an Item

To return an item please send product to:
Customer Returns
Vantage Pharmacy
14-20 Field Street
Shepshed
Leicestershire
LE12 9AL

 

I notice my order has to be signed for on receipt. How do I change the delivery address details to that of my neighbour?

Most orders are sent by Royal Mail Special Delivery. This is usually next day signature on delivery.If no one is in to sign,a card is usually posted through your door informing you the package can be picked up at your local post office. If this isn't convenient for you we can send to your place of work or neighbour's address. Please email us any changes to your delivery instructions at mail@vantage-chemist.co.uk. For bulkier items we may use another carrier but in these instances will let you know first by email the expected delivery day.

Do you sell medicines abroad.

Due to UK law we do not sell prescription only medicines abroad. The supply of other medicines to the USA is subject to the control of the US Customs and the FDA .As they cross the US border they may be delayed or not delivered at all. Vantage pharmacy therefore does not currently supply medicines to America.

For sales of Medicines to Europe 

All products sold or supplied by us must be authorised for use in the destination European Economic Area ( EEA ) country. We can only sell or supply a medicine to a specific  EEA  country if it is authorised for use in that country. This means that the medicinal product being sold or supplied has to be the authorised product, in its authorised packaging and language as agreed in the product authorisation. In addition some  EEA  countries do not allow medicines to be sold online in their country or they have other specific rules that apply. Therefore it is our responsibility to follow the law of the country so do not routinely send medicines abroad.If in doubt please contact us before ordering

For medicines needed under special circumstances please contact us direct.